- At Klozin
,customer satisfaction is our priority. If you’re not fully satisfied with your purchase, we offer a flexible return and refund policy to ensure you have a positive shopping experience.
1. Returns
We accept returns within 30 days of delivery. To be eligible for a return, your item must be in the same condition as when you received itβunused, with tags, and in its original packaging. Items that are damaged, worn, or altered are not eligible for return.
How to Initiate a Return:
- Contact our support team at [sales@klozin.com] to initiate the return process. Please include your order number and a brief explanation of why you are returning the item.
- We will provide you with a return shipping label and instructions on how to send the product back.
2. Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and the credit will automatically be applied to your original method of payment within 5-10 business days.
Refund Conditions:
- The item must be returned in its original condition.
- Shipping fees are non-refundable unless the return is due to a defective or incorrect product.
- Sale or clearance items may be subject to special return policies; please refer to the product page for more information.
3. Exchanges
We only replace items if they are defective or damaged. If you need to exchange your item for the same product, please contact us at [Sales@klozin.com] to arrange an exchange.
4. Non-Returnable Items
Certain items are not eligible for return, including :
Clothing items that have been worn, washed, or damaged after delivery, or have had their tags or hygiene stickers removed
- Grocery and food products
- Health and personal care items
- Some free gifts
- Some customized products
5. Late or Missing Refunds
If you havenβt received your refund after 10 business days, please first check your bank account. If the refund still hasnβt been posted, contact your credit card company or bank. There is often some processing time before a refund is posted. If youβve done all of this and still have not received your refund, please contact us at [Sales@klozin.com].
6. Return Shipping Costs
For all domestic returns, a return shipping label will be provided. In cases where the return is not due to a defective or incorrect item, the cost of return shipping will be deducted from your refund.
7. Contact Information
WALEED PROLIFE LLC
Address :-Β Β 200 N VINEYARD BLVD STE A325 ,Β HONOLULU, HAWAII 96817Β USA
E-mail:-Β sales@klozin.com
Mobile:Β Β +1914-520-0466